Long before you are even close enough to greet your customers, your image and posture alone has already given very important information or misinformation about you, your company and the type of person you are.

When you meet someone, it takes a fraction of a second to form an opinion. How you look and present yourself is key.  There are many things in business and life that you cannot control.  But when it comes to your image, only you will determine the outcome. Image is not something that happens to you, it’s something you shape.  Crafting a strong and positive image will amplify your personal brand…and power.

Program mission? Make you shine!

Executive presence is a blend of core traits and competencies that send all the right signals. You know it when you see it. Leaders with executive presence have gravitas and poise. They are calm under pressure, act decisively in a crisis, they communicate clearly, think on their feet, and persuade others to take positive action. In short, they get results with people.

Leaders in new roles, high-potential managers, executives, first-time leaders up to the CEO – I’ll guide you through the process of developing a compelling personal leadership brand that makes a greater impact.

The fundamental purpose of rank and precedence is to determine who or what goes first. Most people associate the terms with seating charts, receiving lines, state dinners, and ceremonies on the White House lawn. All those events and many other daily activities, including who attends, the location of your office, and who has a better parking spot, are dependent on the concepts of rank and precedence. They are at work in all human engagement, even when we’re not thinking about them. In the business world, as in government and diplomacy, you and your events succeed when you apply rank and precedence properly.

It is estimated that at least 50% of business is conducted over food—coffee, lunch meetings, dinners, parties. Knowing dining etiquette will not only give you greater confidence in these situations, but it will also be noticed by your business and dining colleagues.  

 The world is experiencing a rapidly expanding global economy where the negotiating process does not end when you leave the office; It has only just begun. In this global atmosphere, polished dining skills are particularly important. This program includes an interactive tutorial five-course meal that provides the nuances so necessary for a world-class competitor.

The mere thought of having a conversation with a stranger is enough to make most people break out in a sweat.  The “meeting” people part of networking can be intimidating – because it takes people out of their comfort zone!   With our tips and tricks, in no time, you will be ready to “work a room”, represent your company with confidence, and able to build loyal and lasting relationships to ultimately grow your contacts and contracts.

Afternoon Tea is quickly becoming a popular alternative to the business lunch, where executives meet to build relationships, as they rediscover the art of relaxed conversation.

Whether you’re planning to have tea in an upscale London tearoom during a business trip to England or planning a formal tea for your women’s group or professional organization, learning the nuances of tea etiquette will help you present yourself as a respectful, gracious and well-mannered guest. This fun session will answer all your tea etiquette questions and give you the confidence for enjoying a formal English tea wherever your travels take you.

Dr Michael Kahn wrote an article in the New England Journal of Medicine explaining that patients were even more concerned about the professionalism and manners of their care team than their bedside manner.  The physician–patient relationship is at the heart of patient care. Patients and employees who feel they have been treated rudely are much more likely to litigate. 

Medical-etiquette training will help hospitals, clinics, and doctors’ offices run more efficiently, increase patient satisfaction, be a more pleasant work environment, and ultimately save money.

People do business with people they know, like and trust.  In business sales, as the cost of a purchase increases so does the customer’s expectation of an unforgettable experience. Our course will equip sales executives with the skills and emotional intelligence to vary their service according to the customer. We will look at all elements of the relationship between sales staff and customers, from greeting and engaging to building rapport and personal presentation.

This course is appropriate for call center staff, receptionists, and personal assistants since these telephone skills are often the first verbal impression a customer receives from your business. Ensure your receptionists or call center agents create a professional impression for your company right from the first contact.

Gaining the skills and knowledge for success in a competitive market is key for career advancement. Whether returning to the workforce or as a graduate entering the business world, your interpersonal skills are important for enhancing your presence and professionalism.

When you finally land that interview for your dream job you want to be sure that you walk into that room feeling prepared and confident –exuding executive presence.

This session offers effective strategies to build confidence and interpersonal skills, expand awareness of powerful body language and personal branding. Everything you need to make a powerful impression in the job market!   

The power of Onward and Upward unleashed… Are your interns, candidates, and graduates suffering from a lack of professional exposure, limited knowledge of the business environment and underdeveloped interpersonal or soft skills? In other words, do they need Workplace Readiness?

The Onward and Upward Program offers a set of skills and behaviors that are necessary to achieve success in any job. These abilities help your candidates learn how to interact with supervisors, co-workers, and clients and navigate the corporate environment with ease and confidence. The Onward and Upward reinforces the importance of behavioral professionalism and soft skills.  This Program builds an understanding of the impact our conduct and behavior has on others and how successful they become. 

Navigating complex business and social relationships locally and in different countries requires a level of global intelligence. Being intuitive and sensitive to the many different personality types, styles and importantly cultures will add value to your personal and company brand.

Respect. Productivity. Engagement.  Professionalism.  Strategies to make the most of your time and to Outshine the Competition.

One player’s conduct can affect the entire team. In fact, it can affect an entire school, university, or professional sports organization. Be sure your athletes are leaving positive impressions in all of their interactions – whether in the game or in the spotlight.

Athletes with Class training provides etiquette skills for athletes to feel self-assured in any situation and helps athletes develop the necessary “ambassador” skills they need to represent their school and team well.